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A Balancing Act (Legacy)
Publisher
Access Group
Duration
15 Minutes
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Abusive Customers
Publisher
Learning Planet
Duration
10 Minutes
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Advanced Customer Service
Publisher
Learning Planet
Duration
10 Minutes
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Advanced Difficult Customers
Publisher
Learning Planet
Duration
10 Minutes
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An Introduction to Contact Centres
Publisher
Learning Planet
Duration
10 Minutes
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Be Better At: Handling Complaints
Publisher
The Learning Rooms
Duration
8 Minutes
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Being competitive standout from the crowd
Publisher
Pearltech
Duration
25 Minutes
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Being Disability Aware in Customer Service (hospitality)
Publisher
Direction Hospitality Training
Duration
1 Hour
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Building Customer Relationships
Publisher
Jeff Havens Company
Duration
45 Minutes
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Building Relationships with customers
Publisher
Pearltech
Duration
25 Minutes
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Business Resilience: Adopt Strategies To Retain Customers During Economic Challenges
Publisher
The Expert Academy
Duration
38 Minutes
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Caring for Vulnerable Customers (Legacy)
Publisher
Access Group
Duration
15 Minutes
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Challenging Customers Pathway Training
Publisher
Learning Planet
Duration
2 Hours
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Complaint Handling
Publisher
Learning Planet
Duration
10 Minutes
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Complaints and Compliments
Publisher
Vinci Works
Duration
15 Minutes
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Complaints Handling
Publisher
Open eLMS
Duration
40 Minutes
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Complaints Handling
Publisher
Me Learning
Duration
1 Hour 30 Minutes
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Complaints Handling
Publisher
Dynamic Business
Duration
20 Minutes
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Controlling the Conversation
Publisher
iAM Learning
Duration
10 Minutes
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Creating a Good First Impression
Publisher
Pearltech
Duration
25 Minutes
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Creating a Positive Customer Environment (hospitality)
Publisher
Direction Hospitality Training
Duration
1 Hour
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Customer Empathy
Publisher
iAM Learning
Duration
10 Minutes
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Customer Excellence
Publisher
Learner Bubble
Duration
2 Hours
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Customer Experience
Publisher
Learning Planet
Duration
10 minutes
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Customer Experience - Why it’s so important
Publisher
Real Projects
Duration
5 Minutes
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Customer Experience: Adopt Proven Strategies To Boost Loyalty During Adverse Economic Conditions
Publisher
The Expert Academy
Duration
47 Minutes
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Customer Experience: Brand reputation
Publisher
Access Group
Duration
15 Minutes
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Customer Experience: Build An Empathetic Customer Strategy To Attract And Retain Clients
Publisher
The Expert Academy
Duration
38 Minutes
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Customer Experience: Building a customer-centric culture
Publisher
Access Group
Duration
15 Minutes
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Customer Experience: Building relationships with customers
Publisher
Access Group
Duration
15 Minutes
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Customer Experience: Creating customer advocates
Publisher
Access Group
Duration
15 Minutes
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Customer Experience: Cultivate Strong Relationships Using Emotional Intelligence To Improve Sales
Publisher
The Expert Academy
Duration
42 Minutes
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Customer Experience: Customer complaints
Publisher
Access Group
Duration
15 Minutes
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Customer Experience: Define Your Brand Purpose To Drive Profitable Business Growth
Publisher
The Expert Academy
Duration
2 Hours 58 Minutes
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Customer Experience: Discover The 6 Proven Techniques To Transform Your Customer Service
Publisher
The Expert Academy
Duration
55 Minutes
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Customer Experience: Establish A Proven Framework To Increase Loyalty And Client Satisfaction
Publisher
The Expert Academy
Duration
46 Minutes
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Customer Experience: Foundations of Customer Experience
Publisher
Access Group
Duration
15 Minutes
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Customer Experience: Measuring customer experience
Publisher
Access Group
Duration
15 Minutes
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Customer Experience: Set Exceptional Standards To Attract And Retain Loyal Customers
Publisher
The Expert Academy
Duration
50 Minutes
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Customer Experience: Technology and innovation
Publisher
Access Group
Duration
15 Minutes
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Customer Experience: The customer promise and customer journey
Publisher
Access Group
Duration
15 Minutes
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Customer Experience: Turn Customer Complaints Into Opportunities To Delight Your Consumers
Publisher
The Expert Academy
Duration
18 Minutes
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Customer Experience: Understand How To Map Customer Journeys To Improve Brand Experience
Publisher
The Expert Academy
Duration
27 Minutes
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Customer Experience: Ways of communicating with customers
Publisher
Access Group
Duration
15 Minutes
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Customer Persuasion
Publisher
iAM Learning
Duration
20 Minutes
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Customer Retention
Publisher
Learning Planet
Duration
10 Minutes
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Customer Service
Publisher
The Learning Rooms
Duration
40 Minutes
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Customer Service
Publisher
Me Learning
Duration
30 Minutes
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Customer Service
Publisher
Jeff Havens Company
Duration
45 Minutes
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Customer Service
Publisher
Flick Learning
Duration
30 Minutes
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Customer Service
Publisher
Touchstone
Duration
15 Minutes
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Customer Service - Angry Customers
Publisher
Kallidus
Duration
38 Minutes
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Customer Service - Exploring Needs
Publisher
Kallidus
Duration
34 Minutes
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Customer Service - First Contact
Publisher
Kallidus
Duration
30 Minutes
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Customer Service - Matching Needs
Publisher
Kallidus
Duration
30 Minutes
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Customer Service - Phone Tips
Publisher
Real Projects
Duration
5 Minutes
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Customer Service - What is Service Recovery
Publisher
Real Projects
Duration
5 Minutes
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Customer Service ADVANCED
Publisher
Learning Planet
Duration
10 Minutes
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Customer Service Email Tips
Publisher
Real Projects
Duration
5 Minutes
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Customer Service Essentials
Publisher
Kallidus
Duration
40 Minutes
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Customer Service Excellence
Publisher
Learning Planet
Duration
10 Minutes
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Customer Service for Housing Associations
Publisher
Open eLMS
Duration
40 Minutes
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Customer Service General
Publisher
Open eLMS
Duration
45 Minutes
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Customer Service Knowledge and Attitude
Publisher
Kallidus
Duration
30 Minutes
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Customer Service Skills Pathway Training
Publisher
Learning Planet
Duration
2 Hours
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Customer Service: Top Tips
Publisher
Real Projects
Duration
5 Minutes
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Customer Win Back Techniques
Publisher
Learning Planet
Duration
10 Minutes
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De-escalation Skills for Customer Service Staff
Publisher
Mindtools Kineo
Duration
10 Minutes
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Dealing with Difficult People - Phone and Digital
Publisher
Real Projects
Duration
20 Minutes
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Dealing with Difficult People: Retail and Hospitality
Publisher
Real Projects
Duration
20 Minutes
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Dealing with Emotional and Angry Customers
Publisher
iAM Learning
Duration
10 Minutes
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Difficult Customer Types
Publisher
Learning Planet
Duration
10 Minutes
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Excellent Customer Service
Publisher
Maguire Training
Duration
30 Minutes
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Excellent Customer Service
Publisher
Maguire Training
Duration
30 Minutes
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Excellent Customer Service
Publisher
Mindtools Kineo
Duration
45 Minutes - 1 Hour
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First Contact
Publisher
Kallidus
Duration
12 Minutes
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First Contact Resolution
Publisher
Learning Planet
Duration
10 minutes
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Fix the Customer First
Publisher
Learning Planet
Duration
10 Minutes
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Handling Challenging Customers Pathway
Publisher
Learning Planet
Duration
2 hours
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Handling Complaints
Publisher
Skillshub
Duration
25 Minutes
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Handling Complaints
Publisher
Learner Bubble
Duration
1 Hour
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Handling Complaints
Publisher
iAM Learning
Duration
20 Minutes
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Handling Complaints
Publisher
Kallidus
Duration
48 Minutes
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Handling Customer Complaints
Publisher
Real Projects
Duration
7 Minutes
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Handling Customer Problems Positively (hospitality)
Publisher
Direction Hospitality Training
Duration
1 Hour
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Handling Different Customer Behaviours (hospitality)
Publisher
Direction Hospitality Training
Duration
1 Hour
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Handling Difficult Customers
Publisher
Learning Planet
Duration
10 Minutes
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Helping Vulnerable Customers with Finance
Publisher
Kallidus
Duration
30 Minutes
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Identifying Customer Types
Publisher
Jeff Havens Company
Duration
45 Minutes
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Improving Customer Rapport
Publisher
Touchstone
Duration
15 Minutes
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Keeping your Customers Informed
Publisher
Learning Planet
Duration
10 Minutes
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LEARN to Listen: Complaint Handling
Publisher
Mindtools Kineo
Duration
10 Minutes
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Managing Client Relationships
Publisher
Real Projects
Duration
20 Minutes
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Managing Customer Complaints
Publisher
Maguire Training
Duration
30 Minutes
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Managing customer needs
Publisher
Learning Planet
Duration
10 Minutes
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Managing Upset Customers
Publisher
Touchstone
Duration
15 Minutes
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Mastering Customer Relations and Service Excellence for Business Success
Publisher
Mint Interactive
Duration
30 Minutes
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Networking and Building Relationships
Publisher
Touchstone
Duration
20 Minutes
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Perfecting the Customer Experience
Publisher
Jeff Havens Company
Duration
45 Minutes
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Personal Presentation & Hygiene Standards
Publisher
Skillshub
Duration
25 Minutes
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Positive First Impressions
Publisher
Learning Planet
Duration
10 Minutes
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Prevent and Manage Violence in Customer Facing Roles
Publisher
Touchstone
Duration
20 Minutes
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Providing Great Customer Service
Publisher
Real Projects
Duration
5 Minutes
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Providing Great Customer Service
Publisher
Vinci Works
Duration
20 Minutes
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Remarkable Customer Service
Publisher
Jeff Havens Company
Duration
45 Minutes
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Requests for Service Pathway
Publisher
Learning Planet
Duration
2 hours 10 minutes
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Role of the Customer and Supplier
Publisher
Touchstone
Duration
10 Minutes
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Satisfying Challenging Customers
Publisher
Kallidus
Duration
34 Minutes
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Service Requests
Publisher
Learning Planet
Duration
10 Minutes
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Showing Cultural Awareness in Customer Service
Publisher
Direction Hospitality Training
Duration
1 hour 30 minutes
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Showing Empathy
Publisher
Learning Planet
Duration
10 Minutes
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Taking Phone calls
Publisher
Pearltech
Duration
25 Minutes
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Taking Responsibility
Publisher
iAM Learning
Duration
10 Minutes
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The Art of Patience
Publisher
iAM Learning
Duration
10 Minutes
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The Balance Between Sales & Service
Publisher
Skillshub
Duration
25 Minutes
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The Importance of Customer Engagement
Publisher
Skillshub
Duration
25 Minutes
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The Importance of Product Knowledge
Publisher
Skillshub
Duration
25 Minutes
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The Use of Positive Language
Publisher
iAM Learning
Duration
10 Minutes
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Understanding Customer Needs (hospitality)
Publisher
Direction Hospitality Training
Duration
1 Hour
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Understanding Different Customer Behaviours
Publisher
Skillshub
Duration
25 Minutes
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Understanding the Customer
Publisher
iAM Learning
Duration
10 Minutes
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