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Handling Complaints eLearning Course

Publisher
Kallidus
Accreditation or Endorsements
No
Duration
48 Minutes

Course Overview

Can you turn a complaint into an opportunity? Discover how to adopt a positive attitude and fix the problem sensitively by following a systematic process. Learn how to avoid the pitfalls that delay resolution and how to look for the opportunities to create customer loyalty.

Learning Outcomes:

  • Understand how complaints can benefit your business
  • Adopt a positive attitude towards complaints
  • Understand the importance of a consistent complaint resolution process
  • Understand the aim of each step in the complaint resolution model you decide to adopt
  • Recognise and avoid the common pitfalls which annoy customers and delay resolutionres

Target Audience

Anyone working in a customer facing role

This course has a minimum of 25 learner registrations for us to provide a quotation.

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Date Last Updated
9/19/2017
Duration
48 Minutes
Accreditation or Endorsements
  • No
Completion Criteria
  • Multiple Choice Assessment
Pass Mark
  • 80% pass mark required
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Includes Video
  • Yes
Audio is Required
  • Yes
Language
UK
Suitable Devices
  • PC
  • Phone
  • Tablet
Course Technology
  • HTML5
  • SCORM 1.2
Can be customised
  • Available at an Additional Cost
Downloadable Resources
  • Linked within Course
Languages
  • Multiple Languages available within Course

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