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Customer Service Essentials eLearning Course
- Publisher
- Kallidus
- Accreditation or Endorsements
- No
- Duration
- 40 Minutes
Course Overview
Do you know the difference between good and outstanding customer service? Are you able to assess the long-term value of your customers' Learn how to evaluate the true impact of poor and good customer service on your customers and your organisation.
Key Learning Points:
- Keys to outstanding customer service
- How to assess long term value of a customer
- Understand the impact of customer service
Course Outcomes:
- Understand the impact of poor customer service on business and public sector organisations
- Understand the benefits to you of providing outstanding customer service
- Be able to identify your connection to the organisation’s customers
Target Audience
All customer facing employees
This course has a minimum of 25 learner registrations for us to provide a quotation.
Request a Quotation- Date Last Updated
- 2/28/2017
- Duration
- 40 Minutes
- Accreditation or Endorsements
-
- No
- Completion Criteria
-
- Multiple Choice Assessment
- Pass Mark
-
- 80% pass mark required
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- Includes Video
-
- Yes
- Audio is Required
-
- Yes
- Language
- UK
- Suitable Devices
-
- PC
- Phone
- Tablet
- Course Technology
-
- HTML5
- SCORM 1.2
- Can be customised
-
- Available at an Additional Cost
- Downloadable Resources
-
- Linked within Course
- Languages
-
- Multiple Languages available within Course
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