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Customer Service eLearning Course
- Publisher
- The Learning Rooms
- Accreditation or Endorsements
- No
- Duration
- 40 Minutes
Overview
This Customer Service course teaches participants to engage effectively with customers, provides strategies to exceed expectations and transform complaints into positive experiences. The course covers rapport building, active listening, value-added service techniques and complaint resolution. Participants will learn to create memorable customer interactions that drive loyalty and business success
Learning Outcomes
- Explain how effective customer engagement builds trust and rapport
- Transform basic service into memorable customer experiences
- Identify opportunities for value-added service
- Professionally approach complaint handling and de-escalation
Topics
- Engaging with customers
- Creating exceptional customer experiences
- Turning complaints into positive experiences
This course has a minimum of 25 learner registrations for us to provide a quotation.
Request a Quotation- Date Last Updated
- 7/14/2026
- Duration
- 40 Minutes
- Accreditation or Endorsements
-
- No
- Completion Criteria
-
- Pass final test
- Visit all pages
- Pass Mark
-
- 80% pass mark required
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- Includes Video
-
- Yes
- Audio is Required
-
- Optional
- Language
- UK
- Suitable Devices
-
- PC
- Phone
- Tablet
- Course Technology
-
- HTML5
- SCORM 1.2
- Can be customised
-
- Available at an Additional Cost
- Downloadable Resources
-
- No
- Languages
-
- Closed Captions
- English
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