Providing Great Customer Service eLearning Course
- Publisher
- Vinci Works
- Accreditation or Endorsements
- CPD, IOSH
- Duration
- 20 Minutes
Overview
In this immersive course you will take on the role of a customer service representative that needs to improve their customer service rating. Your manager will give you advice on how to provide great customer service and the benefits of it. You will then face a scenario in which you can demonstrate that you are able to identify who is a customer, their needs and expectations. By the end of this course you will be able to recognise how to provide great customer service and communicate effectively with customers.
Objectives
In this course you will:
- Identifying who is a customer
- Communicating effectively with customers
- Identifying and managing customer needs and expectations
- The importance of great customer service
- How tone and body language affect customer service levels
This course has a minimum of 25 learner registrations for us to provide a quotation.
Request a Quotation- Date Last Updated
- 9/9/2025
- Duration
- 20 Minutes
- Accreditation or Endorsements
-
- CPD
- IOSH
- Completion Criteria
-
- Visit all pages
- Pass Mark
-
- None
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- Includes Video
-
- No
- Audio is Required
-
- Optional
- Language
- UK
- Suitable Devices
-
- PC
- Phone
- Tablet
- Course Technology
-
- HTML5
- SCORM 1.2
- Can be customised
-
- Available at an Additional Cost
- Downloadable Resources
-
- No
- Languages
-
- Available at an Additional Cost
- English
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