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Customer Experience: Measuring customer experience eLearning Course
- Publisher
- Access Group
- Accreditation or Endorsements
- CPD
- Duration
- 15 Minutes
Overview
In this course, Christina Dolding, an award-winning, highly experienced consultant specialising in customer and colleague experience, explains how to measure the end-to-end customer experience.
Learning Outcomes
By the end of this module, you’ll be able to:
- Explain the three key voice measures to evaluate customer experience
- Select the appropriate measures for assessing customer experience in your organisation.
This course has a minimum of 25 learner registrations for us to provide a quotation.
Request a Quotation- Date Last Updated
- 7/22/2024
- Duration
- 15 Minutes
- Accreditation or Endorsements
-
- CPD
- Completion Criteria
-
- Pass final test
- Visit all pages
- Pass Mark
-
- 80% pass mark required
See all details Hide details
- Includes Video
-
- No
- Audio is Required
-
- Yes
- Language
- UK
- Suitable Devices
-
- PC
- Phone
- Tablet
- Course Technology
-
- HTML5
- SCORM 1.2
- Can be customised
-
- No
- Downloadable Resources
-
- No
- Languages
-
- English
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