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Complaints Handling eLearning Course
- Publisher
- Dynamic Business
- Accreditation or Endorsements
- No
- Duration
- 20 Minutes
Overview
This course is aimed at anyone who speaks to customers as a part of their daily role. It provides an introduction to handling complaints.
This course covers how to handle complaints effectively.
What's included in this course?
The module covers the following areas:
- How to be best prepared to handle a complaint call.
- How to take control of any complaint call using the conversation cycle.
- The power of active listening and empathy.
This course has a minimum of 25 learner registrations for us to provide a quotation.
Request a Quotation- Date Last Updated
- 7/23/2021
- Duration
- 20 Minutes
- Accreditation or Endorsements
-
- No
- Completion Criteria
-
- Visit all pages
- Pass Mark
-
- None
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- Includes Video
-
- No
- Audio is Required
-
- No
- Language
- UK
- Suitable Devices
-
- PC
- Tablet
- Course Technology
-
- HTML5
- SCORM 1.2
- Can be customised
-
- Available at an Additional Cost
- Downloadable Resources
-
- No
- Languages
-
- English
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