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First Contact Resolution eLearning Course
- Publisher
- Learning Planet
- Accreditation or Endorsements
- No
- Duration
- 10 minutes
Overview
This video explains what first contact resolution (FCR) is and why it's important for your customers and your business. You will also learn some handy tips for ways to improve your first contact resolution.
This course has a minimum of 25 learner registrations for us to provide a quotation.
Request a Quotation- Date Last Updated
- 8/25/2026
- Duration
- 10 minutes
- Accreditation or Endorsements
-
- No
- Completion Criteria
-
- Visit all pages
- Pass Mark
-
- 80% pass mark required
See all details Hide details
- Includes Video
-
- Yes
- Audio is Required
-
- Yes
- Language
- UK
- Suitable Devices
-
- PC
- Phone
- Tablet
- Course Technology
-
- HTML5
- SCORM 1.2
- Can be customised
-
- No
- Downloadable Resources
-
- Workbook
- Languages
-
- English
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