Providing Great Customer Service eLearning Course
- Publisher
- Real Projects
- Accreditation or Endorsements
- No
- Duration
- 5 Minutes
Course Overview
Great customer service is crucial to the success of many organisations. It can affect sales, customer retention, and reputation.
Customer service involves helping customers in person, on the phone, and online. This requires both critical thinking and interpersonal skills.
In this course, you’ll learn about some ways you can provide great customer service. You’ll learn about knowing your product or service and problem solving. Additionally, you’ll explore how personalisation and a positive attitude are key to customer service.
This course has a minimum of 25 learner registrations for us to provide a quotation.
Request a Quotation- Date Last Updated
- 11/25/2025
- Duration
- 5 Minutes
- Accreditation or Endorsements
-
- No
- Completion Criteria
-
- Visit all pages
- Pass Mark
-
- 65% pass mark required
See all details Hide details
- Includes Video
-
- Yes
- Audio is Required
-
- Yes
- Language
- UK
- Suitable Devices
-
- PC
- Phone
- Tablet
- Course Technology
-
- HTML5
- SCORM 1.2
- Can be customised
-
- Available at an Additional Cost
- Downloadable Resources
-
- No
- Languages
-
- English
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