Customer Service - What is Service Recovery eLearning Course
- Publisher
- Real Projects
- Accreditation or Endorsements
- No
- Duration
- 5 Minutes
Course Overview
In a perfect world, customer service issues would be prevented before they occurred. However, problems such as product defects and communication errors are an inevitable part of business. When these issues occur, service recovery is a crucial process to win back the customer’s trust and restore the reputation of the company.
Once the course is completed, you’ll have learned about the importance of service recovery and how to plan for it. In addition, you’ll explore some key principles and steps to service recovery.
Audio narration and animated video aid comprehension and a built-in assessment checks that learners have mastered the content.
Course Objectives
By the end of the course, learners will be able to:
- Emphasize the importance of service recovery
- Develop plans for service recovery
- Outline the principles of service recovery
- Execute steps to service recovery
This course has a minimum of 25 learner registrations for us to provide a quotation.
Request a Quotation- Date Last Updated
- 4/23/2024
- Duration
- 5 Minutes
- Accreditation or Endorsements
-
- No
- Completion Criteria
-
- Pass final test
- Visit all pages
- Pass Mark
-
- 65% pass mark required
See all details Hide details
- Includes Video
-
- Yes
- Audio is Required
-
- Yes
- Language
- UK
- Suitable Devices
-
- PC
- Phone
- Tablet
- Course Technology
-
- HTML5
- SCORM 1.2
- Can be customised
-
- Available at an Additional Cost
- Downloadable Resources
-
- No
- Languages
-
- Closed Captions
- English
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