Dealing with Difficult People - Phone and Digital eLearning Course
- Publisher
- Real Projects
- Accreditation or Endorsements
- No
- Duration
- 20 Minutes
Course Overview
Learn how to tackle the dreaded difficult customer. This course profiles the six types of customer who are hardest to help via email, over live chat or on the phone. We break down advanced customer service strategies for turning difficult customers into satisfied customers, and help you to develop advanced phone and digital customer service skills. Guided by audio narration, and engaging with interactive exercises.
Course Objectives
You will learn:
- The key skills of phone and digital customer service
- The six types of difficult customer
- Advanced strategies for dealing with each type
- Tips and strategies for effective phone-based customer service
- Tips and strategies for effective customer service through email and live chat
The course also includes a short assessment, so learners can test their mastery of the material
This course has a minimum of 25 learner registrations for us to provide a quotation.
Request a Quotation- Date Last Updated
- 12/2/2020
- Duration
- 20 Minutes
- Accreditation or Endorsements
-
- No
- Completion Criteria
-
- Multiple Choice Assessment
- Visit all pages
- Pass Mark
-
- 65% pass mark required
See all details Hide details
- Includes Video
-
- No
- Audio is Required
-
- Yes
- Language
- UK
- Suitable Devices
-
- PC
- Phone
- Tablet
- Course Technology
-
- HTML5
- SCORM 1.2
- Can be customised
-
- Available at an Additional Cost
- Downloadable Resources
-
- No
- Languages
-
- English
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