Complaints Handling eLearning Course
- Publisher
- Open eLMS
- Accreditation or Endorsements
- CPD
- Duration
- 40 Minutes
Overview
This course explores the essentials of effective complaints handling, a vital skill for any business. You will learn how to accurately record both complaints and compliments, understanding the significance of each for organisational learning and improvement. The session details the correct processes to follow, ensuring you can navigate the official complaint procedure in line with your organisation's feedback policy. By mastering the complaints process and appreciating the value of customer feedback, you will contribute to better customer service outcomes and help your business continuously learn and evolve.
Learning Objectives/Outcomes
- Customer Feedback
- Feedback Policy
- Complaint and the Complaints Process
Target Audience
Business
This course has a minimum of 25 learner registrations for us to provide a quotation.
Request a Quotation- Date Last Updated
- 10/16/2026
- Duration
- 40 Minutes
- Accreditation or Endorsements
-
- CPD
- Completion Criteria
-
- Pass final test
- Visit all pages
- Pass Mark
-
- 70% pass mark required
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- Includes Video
-
- Yes
- Audio is Required
-
- Yes
- Language
- UK
- Suitable Devices
-
- PC
- Phone
- Tablet
- Course Technology
-
- HTML5
- SCORM 1.2
- Can be customised
-
- Available at an Additional Cost
- Downloadable Resources
-
- No
- Languages
-
- Available at an Additional Cost
- English
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