Handling Questions eLearning Course

Course Overview

Questions are excellent opportunities to tailor your presentation to the meet audience’s needs. Learn how to encourage questions and explore how to prepare so you can respond effectively and with confidence.

Key Learning Points:

• Encourage your audience to ask questions
• How to prepare for questions
• How to answer questions effectively

Course Outcomes:

• Use questions as an opportunity to tailor your presentation to audience needs
• Prepare for questions and indicate that you are open to questioning
• Plan when to answer questions
• Value every question
• Check your understanding of the question, think before you speak, and answer as clearly as possible
• Be sincere, admit if you do not have the answer

Target Audience

All Employees