Problem-Solving and Decision-Making: Mastering Effective Strategies and Collaborative Techniques eLearning Course

Course Overview

In this course, we will explore essential strategies for problem-solving and decision-making. By the end of the course, you will be able to identify the three types of decisions and their suitability for various situations, gather information efficiently for quicker problem resolution, and understand the four learner styles that contribute to effective problem-solving. You will learn to apply a three-step model for addressing problems, utilise the '6 Thinking Hats' framework to enhance team collaboration, and conduct a cost/benefit analysis while setting decision-making criteria. Additionally, we will emphasise the importance of brainstorming sessions for fostering creativity and generating innovative solutions.

This course is approximately 30 minutes and is separated into 4 modules, the last of which is a quiz in which you must achieve a score of 80% or more to pass.

Learning objectives

By the end of this course, you will be able to:

• Recall the three types of decisions and which work best in any given situation
• Gather information effectively so you can solve problems quicker
• Describe the four styles of learner and how they contribute to problem solving
• Carry out the three-step model when approaching problems
• Understand the '6 Thinking Hats' and how they apply to each member of your team
• Carry out a cost/benefit analysis and set criteria
• Explain the importance of brainstorming sessions