Treating Customers Fairly - Finance eLearning Course
- Publisher
- Open eLMS
- Accreditation or Endorsements
- CPD
- Duration
- 15 Minutes
Overview
This course provides a comprehensive understanding of what Treating Customers Fairly (TCF) means within the finance sector. You will explore the core principles and key outcomes of TCF, gaining clarity on what constitutes fair treatment and identifying practices that do not align with these crucial standards. Furthermore, the course equips you with the essential skills to effectively handle customer complaints related to TCF, enabling you to resolve issues professionally. By mastering TCF, you can help your organisation uphold its regulatory responsibilities, build customer trust, and ensure consistent, high-quality service.
Learning Objectives/Outcomes
- What is ‘Treating Customers Fairly’ (TCF)?
- The Outcomes from TCF
- What is NOT TCF
- How to handle related complaints
Target Audience
Financial Services Professionals
This course has a minimum of 25 learner registrations for us to provide a quotation.
Request a Quotation- Date Last Updated
- 10/16/2026
- Duration
- 15 Minutes
- Accreditation or Endorsements
-
- CPD
- Completion Criteria
-
- Pass final test
- Visit all pages
- Pass Mark
-
- 70% pass mark required
See all details Hide details
- Includes Video
-
- Yes
- Audio is Required
-
- Yes
- Language
- UK
- Suitable Devices
-
- PC
- Phone
- Tablet
- Course Technology
-
- HTML5
- SCORM 1.2
- Can be customised
-
- Available at an Additional Cost
- Downloadable Resources
-
- No
- Languages
-
- Available at an Additional Cost
- English
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