Empowering Consumers: An Introduction to FCA's New Consumer Duty and Financial Regulation eLearning Course

Course Overview

In this course, we will explore FCA's new Consumer Duty, focusing on its definition, key principles, compliance rules, and potential breaches. Participants will gain insights into the regulatory framework and its implications for financial services firms. By the end of the course, participants will have a comprehensive understanding of the FCA's new Consumer Duty, its core principles, compliance requirements, and the importance of upholding consumer-centric practices within the financial services sector.

This course is approximately 30 minutes and is separated into 4 modules, the last of which is a quiz in which you must achieve a score of 80% or more to pass.

Learning objectives

By the end of this course, you will be able to:

• Define the Consumer Duty 
• Explain the key principles of the new Consumer Duty 
• Identify the three cost-cutting rules 
• List the Four Outcomes 
• Outline potential breaches of the Consumer Duty