Managing Difficult Conversations eLearning Course

Course Overview

Having difficult conversations is challenging. In this module. you'll learn how to structure these conversations to achieve positive outcomes.

Learning Outcomes

This interactive self-study e-learning course provides an introduction to handling difficult conversations. Using a range of realistic examples, scenarios and challenges, it is the ideal starting point to begin building your ability to conduct challenging conversations.

Managing difficult conversations is for anyone looking for a clear, easy to understand introduction on the best way to handle difficult conversations in the workplace. It is part of the Mind Tools off-the-shelf course library, designed to help you build your personal effectiveness as a manager or leader.

By completing Managing difficult conversations you will be able to:

• Outline the benefits of having a difficult conversation
• Detail and apply the steps involved in preparing for a difficult conversation
• Explain the importance of effective listening, feedback and reading body language in a difficult conversation
• Identify reasons for negative reactions
• Describe techniques to diffuse argumentative, aggressive, or hostile behaviour

Target Audience

This course is ideal for new and aspiring managers.